Battle coin payment error

Recently, two errors occurred in the payment system using Battle Coin.

  1. The “Collector’s Enhanced Battle Pass” purchased on March 14th was double-paid and I requested a refund in Battle Coin, but no response.
  2. Purchased 1,500 “Orbs of Eternity” (150 bonus) on March 27th, but not paid.
    Request for recovery of the relevant battle coin.
    2024-03-26T15:00:00Z
    P.S : Problem number 2 was resolved by receiving payment, but problem number 1 is still not resolved.