Hello,
I am experiencing severe matchmaking issues on my Overwatch account.
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Quick Play and Competitive queues both exceed 50 minutes
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The issue occurs on all regions
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Other accounts can play normally on the same PC/network
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Group queue does not work
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Solo queue is possible, but matchmaking is still extremely abnormal
Since other accounts work normally, this appears to be account-specific rather than a network or server issue.
Although the account restriction page shows “no active penalties,” I would like to know whether there is any hidden matchmaking restriction, low-priority queue, automated review status, or account-based matchmaking limitation currently applied.
If the account is under automated review or a temporary matchmaking restriction, please let me know whether there is an estimated resolution time or any further steps I should take.
Thank you.